Payment is currently accepted by Paypal.
If your payment does not process, an attempt to contact the buyer will be made. If there is no reply within 7 days the order will be cancelled.
Shipping times vary due to the number of orders/my schedule. Current building times for hoops/wands are posted at the bottom of my home page. Sometimes it can ship the next day, it all depends if it's already made, or a custom order.
If there is a problem with your order when it has arrived, lost or damaged, please message me. Don't forget to contact who I mailed with also to double check the tracking.
Hoops are mailed in bubble wrap, in a mailer bag, usually collapsed & always with a tracking number.
Wands are shipped wrapped in bubble wrap and placed in tube, always shipped with tracking.
Due to the custom nature of each hoop, I am currently not accepting refunds/exchanges for hoops.
Hoop exchanges can only happen if you were sent the wrong size/color/tubing, or your hoop tubing arrived snapped.
If for some reason an item is badly broken when it arrives to you, (this can happen during shipping) please contact me ASAP. If your hoop arrives wonky, I will help you take the necessary steps to help get your hoop back into shape. Please keep in mind shipping can be VERY stressful on hoop tubing, and can sometimes cause the hoop to loose its shape temporarily.
In some cases, the tubing can crack/break during shipping. If you would like to exchange it, you will be asked for PHOTO PROOF of the item for conformation of the shipping damage. You will be asked to ship the item back to me to inspect and I will send your new item as soon as possible.
Wands can only be refunded/exchanged if there is a reason to do so.